Frequently Asked Questions

Call Logic takes telemarketing to its fullest potential. We are designed from the ground up to meet our customers outbound calling needs. Below are listed frequently asked questions and answers for your review!

  1. How do I log in?
  2. Where can I access Call Logic?
  3. I forgot my username/password.What do I do?
  4. Do I need to purchase any equipment to use Call Logic?
  5. What equipment is required for Call Logic?
  6. How long do I have to wait after subscribing before I can use Call Logic?
  7. Where do I purchase calling plans to use Call Logic?
  8. How do I add more time to my account?
  9. Does my calling time roll over from month to month?
  10. If I have an existing calling plan and have not used all of my time, and I upgrade to a new calling plan, will I lose the remaining time?
  11. Can I import my own contacts or leads into Call Logic?
  12. Does Call Logic follow the Federal Do Not Call regulations?
  13. Can I put my Call Logic account on hold if I go out of town so I do not lose any time?
  14. What is the Cancellation/Refund Policy?
  15. My account is suspended,how long do I have to update my payment information?
  16. What do I do if I can't find an answer in Frequently-Asked Questions?


Q. How do I log in?

A.Individual Accounts – To log on, enter your username and password at the top up the page at www.call-logic.com and click "Login". Then you will be taken to your back office and under Manage My Account, click on the Call Logic icon to access the system.

B.Manager Accounts – To log on, enter your username and password at the top up the page at www.call-logic.com and click "Login".

Q. Where can I access Call Logic?

A. You can access Call Logic from anywhere you have an internet connection and a telephone.  You can even use your cell phone!  You'll log in at www.call-logic.com,provide your username and password, and you're ready to go!

Q. I forgot my username/password. What do I do?

A. To retrieve your username or password, click "forgot password".  Enter your username or email address, and your username and password will be emailed to you.

Q. Do I need to purchase any equipment to use Call Logic?

A. No, you do not need to purchase any equipment to use Call Logic.  It is an internet-based application that requires only that you provide a phone number for Call Logic to use.

Q. What equipment is required for Call Logic?

A. Required:
            Computer
            High Speed Internet Connection: Cable or DSL
            Telephone – Any Land Line or Cell Phone
            Web Browser – Chrome Recommended (not compatible with AOL)

B. Recommended Computer (minimum)
            Computer Processor: 800MHz Pentium III or Athlon, or better
            Computer Memory: 256MB or better

Q. How long do I have to wait after subscribing before I can use Call Logic?

A. You may begin using Call Logic immediately after signing up.  All you have to do is log in and upload your contacts/leads.

Q. Where do I purchase calling plans to use Call Logic?                                                          

A. You can purchase calling plans for Call Logic here at www.call-logic.com.       

Q. How do I add more time to my account?

A. Individual Users: To add more time to you account:
Log on to www.call-logic.com
Select "Change Monthly Plan"
Managers:
Please contact customer support via Live Chat or Support Ticket                                                                                 

Q. Does my calling time roll over from month to month?

A. Yes. All monthly plans include rollover. As long as you remain an active monthly subscriber, your time will be rolled over to the next period.
(Note: If you upgrade to the Unlimited plan, all rollover time will be discarded.)

Q. If I have an existing calling plan and have not used all of my time, and I upgrade to a new calling plan, will I lose that time?

A. No.  Any unused time at the end of your current period will rollover to the next period.

Q. Can I import my own contacts or leads into Call Logic?

A. You can easily import any contacts or lead lists you wish into Call Logic, in Comma Delimited (.csv) or Excel (.xls) file formats.

Q. Does Call Logic follow the Federal Do Not Call regulations?

A. Call Logic is merely a tool to aid in efficient calling. As such, its function is not to "screen" lists in any way; every name on the list as supplied will be called. You or your list providers are responsible for verifying that lists are in compliance with FTC Do Not Call regulations. To check regulations, please visit http://www.ftc.gov, http://www.fcc.gov and http://www.donotcall.gov

Q. Can I put my Call Logic account on hold if I go out of town so I do not lose any time?


A. No, you can not put your Call Logic plan on hold. But since rollover is included on all monthly plans, no time will be lost.

Q. What is the Cancellation/Refund Policy?

A. To cancel your monthly subscription, a written notice of termination must be sent via support ticket by the end of business (5PM CST), no less then one (1) days prior to your renewal date. If the account has already been renewed, we will cancel the account and offer a full refund on up to seven (7) days after the charge (if no time has been used in the billing period). If a request is received eight (8) days or more after renewal, the account will be scheduled to be cancelled on the next renewal date and no refund will be offered.

Q. My account is suspended, how long do I have to update my payment information?

A. If your account is suspended, you have 30 days from the date of suspension to update your payment information. After 30 days, your account will be cancelled and any unused time will be lost.

Q. What do I do if I can't find an answer in Frequently-Asked Questions?

A. You may click on the Contact Us tab and send a Support Ticket, or log in to your Call Logic account and go to the Help Desk tab, you may access videos from our tutorial library, or click on Support Ticket and submit a ticket to customer service.